Policies of Service
Cancellation:
Due to the demands on our busy schedule, we kindly request that any cancellations be made no less than two business days prior to the scheduled cleaning. In the event that his becomes unavoidable, there will be a cancellation fee of $50 due if made one day prior and the full amount will be due if a cancellation is made the same day of the scheduled service.
Reschedule:
We understand that there will be times when you will need to reschedule but we request that rescheduling take place at the earliest possible notice.
Rescheduling can be made two days or more from the date of scheduled cleaning at no extra cost. For same day or one-day notice, fees may apply.
Payment Options:
For your convenience, we gladly accept:
- Personal checks
- Wire transfers
- Credit cards
- PayPal
- Venmo
- Cash
Please make checks payable to “Spotless Cleaning Services” and give them to your cleaners inside an envelope. Depending on your request, we can negotiate monthly, bi-weekly or weekly payment.
Holidays:
We work all holidays except Thanksgiving, Christmas, and New Years. If your cleaning day falls on a holiday and you wish to change the day, we request a minimum two business days notice in advance of the scheduled cleaning, otherwise fee may apply.
Cleaning List: When we come to your home to meet you at your home, we will provide you with a cleaning checklist. Please note that you can change the list at any time and additional special projects can be done for an added fee.