Cancelation: We request that cancelling takes place two business days in advance of the scheduled cleaning. Clients are charged full price for same day cancelation and $50 fee for day before cancellation.
Reschedule: We understand that there will be times where you will need to reschedule but we request that rescheduling takes place two business days in advance of the scheduled cleaning at no extra cost. For same day notice, fee may apply.
Payment Options: For payment, we accept personal checks, and cash. Please make checks payable to Spotless Cleaning Services and give them to your cleaners inside an envelope. Depending on your request, we can negotiate monthly, bi-weekly or weekly payment.
Holidays: We work all holidays except Thanksgiving, Christmas, and New Years. If your cleaning day falls on a holiday and you wish to change the day, we request two business days in advance of the scheduled cleaning otherwise fee may apply.
Cleaning List: When we come to your home to meet you and your home, we will give you a cleaning checklist. Please note that you can change the list at anytime and special projects can be done at additional price.